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Web Server taking ages to register

Received this email awhile ago (over a week) and stilll waiting for my website to register. How long do these usually take? I also contacted support and still not reply.

We have received your order and will be processing it shortly. The details of the order are below:

Order Number: 7566******

Product/Service: Web Hosting - Freebie
Domain: ttg******.com
First Payment Amount: $0.00AUD
Billing Cycle: Free Account

Total Due Today: $0.00AUD

You will receive an email from us shortly once your account has been setup. Please quote your order reference number if you wish to contact us about this order.

Kind Regards,
AusFrag Hosting
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